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NETSUITE CRM SOLUTIONS
NetSuite Customer Relationship Management Solutions
Drive sales, service, and marketing performance with real-time, role-based dashboards
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A successful CRM model involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Aminian Business Services’ proven CRM consulting solutions arm our clients with valuable customer business data, helping to provide services or products that meet customer demand, improve customer service, and increase customer retention.
Drive business growth and increase customer satisfaction with a real-time, 360-degree view of your customers. NetSuite CRM+ provides a seamless flow of data across the entire customer life-cycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.
In addition to traditional CRM capabilities, NetSuite’s SaasS CRM software streamlines the lead-to-cash processes, optimizes order management, and improves sales performance through forecasting, upsell and commission management.
Sales Force Automation
Customer Service Management
Marketing Automation
Customer Satisfaction Survey Automation
Mobile
SALES FORCE AUTOMATION
Sales Force Automation (SFA) empowers your sales team with integrated sales processes from opportunity, up-sell and quote management to sales forecasting,order management, fulfillment, and sales commission.
Unlike other solutions, NetSuite’s SFA gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.
Boost Sales Productivity
Enable effective collaboration and team selling to streamline the sales cycle.
Gain Real-Time Visibility
Get visibility into pipeline and forecasts making sales more predictable.
Improve Customer Relationships
A true 360-degree view of the customer, including sales, support cases, and financial transactions.
Efficient Accounts Management
Create a holistic view of all accounts and their contacts with related activities in a single view.
Opportunity Management
Standardize best practices for winning deals by linking your sales process and the customer buying process.
Quote and Order Management
Streamline the quote and order process with a fully integrated quote-to-order, cash and fulfillment solution.
Sales Forecasting
Make sales more predictable with real-time forecasting and a system of checks and balances that triangulates the sales forecast.
Incentive Compensation Management
Provide visibility into accurate sales compensation calculation—ensuring the sales team spends more time selling and less time double-checking their commissions.
CUSTOMER SERVICE MANAGEMENT
NetSuite’s integrated customer service management solution improves customer satisfaction, attracts new customers and lower service costs. Only NetSuite gives Sales, Service, and Support staff access to key customer data in real-time, empowering them to better support your customers while driving upsell and cross-sell.
Increase Customer Satisfaction
Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.
Reduce Costs with Effective Self-Service
Deliver a high quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.
Increase Efficiency and Productivity
Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.
Drive Incremental Revenue
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.
Case Management
Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax, and web.
Knowledge Management
Organize and publish content easily allowing your customers and service reps to quickly track down the information they need.
Customer Portal
Provide your customers with highly personalized and interactive service on the portal—boosting customer satisfaction and retention.
Time Tracking
Ensure better visibility into case management with time tracking directly tied to the customer record. Service professionals can easily track time spent with a given client.
MARKETING AUTOMATION
Optimize your marketing efforts with NetSuite and generate highly qualified leads that are ready for sales engagement. NetSuite’s marketing automation solution lets you track and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.
NetSuite shortens the sales cycle by automating your entire marketing process, allowing you to better align campaigns and programs with your sales teams.
Effective Multi-channel Campaign Management
Streamline execution of marketing campaigns across multiple channels, including website, email, events, and social media.
Improve Sales Collaboration
Align marketing and sales goals to improve collaboration by quickly converting leads into customers.
Shorten Sales Cycle
Deliver highly relevant content to prospects at the right time guiding them through the buying cycle.
Gain Real-Time Visibility
Gain insight into campaign performance and ROI with analytics.
Lead Reporting and Analytics
Get complete insight into your marketing programs—by program type, lead source, and promotions—in real time. Seamlessly track lead-to-revenue to measure ROI of lead generation programs.
Campaign and Email Management
Create and track highly targeted marketing campaigns. Manage end-to-end mass email campaigns, including database management, target list creation, email personalization, and SPAM-compliant auto-unsubscribe capabilities.
Website Search Engine Optimization
Connect with your customers early in the buying cycle with search-engine-friendly pages and get high rankings in search engines for dynamically generated web pages.
Landing Page and Forms
Create landing pages with an easy-to-use, drag and drop interface. Build reusable templates to create a consistent look and feel. Form submission instantly creates leads in CRM system for immediate sales follow up.
CUSTOMER SATISFACTION SURVEY AUTOMATION
Aminian’s Customer Satisfaction Survey Automation greatly reduces the man-hours associated with soliciting, compiling, and tracking customer data by providing an automated customer satisfaction survey module within NetSuite.
Sales and Support Departments now have the ability to automatically generate personalized survey invitations for customers within NetSuite, ensuring that the customer relationship management (CRM) process begins and ends within your NetSuite account. The Customer Satisfaction Survey SuiteApp creates a standardized link to a survey that pre-populates all relevant customer, contact, and support case information, eliminating the need for your customers to enter personal information.
Gain Real-Time Visibility
Gain insight into your company’s support performance and ROI with analytics.
Increase Customer Satisfaction
Support teams can access customer survey information anytime, anywhere to drive customer satisfaction and retention.
Increase Efficiency and Productivity
Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.
Drive Incremental Revenue
Empower sales, service and support reps to up-sell and cross-sell better with complete access to cross-functional customer data.
Customizable Survey Forms
Each customer survey and survey invitation can be easily tailored to meet your exact requirements.
Personalized Survey Invitations & Links for Customers
The Customer Satisfaction Survey SuiteApp creates a standardized link to a survey that pre-populates all relevant customer, contact, and support case information.
Schedule Automated Survey Invitations
Invitations to participate in satisfaction surveys can be automatically sent to customers based on a user-defined, system-wide schedule.
View Detailed Customer Satisfaction Reports
Support Representatives and Managers can view real-time survey data reports, follow-up with customers, and measure their customer support effectiveness.
MOBILE
NetSuite’s comprehensive support for iOS, Android, and Windows mobile devices ensures that your business users get real-time access to the information they need, whether it’s the latest metrics, calendar information, customer details or more. Also, because NetSuite is cloud-based, you can empower your workforce with mobility to log in anytime, anywhere.
In addition, the SuiteCloud development platform enables you to customize mobile applications to your unique business needs, while complementary mobile solutions from SuiteCloud Developer Network partners enable you to extend mobile functionality in such areas as field service, sales and warehousing—regardless of the mobile platform your organization uses.
Anytime, Anywhere Access
Improve business performance with real-time metrics and role-based dashboards.
Increase Customer Satisfaction
Enable out-of-office resolution on mobile devices.
Real-time Visibility
Maximize productivity and effectiveness of sales reps with real-time data.
Complete Customer Visibility
Improve service with a 360-degree view of your customer—anytime, everywhere.
NetSuite for iPhone
NetSuite for iPhone is available as a free download from the Apple App Store giving on-the-go business users complete and personalized access to NetSuite’s integrated business management suite.
SuitePhone Browser Access
SuitePhone increases mobile user productivity with a desktop-caliber experience on the go – delivering NetSuite functionality from any iOS, Android or Windows Phone device.