White Papers

Learn what industry analysts say about NetSuite products by reading one of these white papers.

Nucleus Research: RedBuilt’s ROI and Payback study
In this independent ROI study by Nucleus Research you can learn how RedBuilt, a manufacturing company, switched to NetSuite’s cloud computing solution and not only avoided SAP’s fees but saved $678,398 a year. Plus, the company realized a 158% return on investment (ROI) within six months. In this case study, you’ll learn how RedBuilt: reduced data-entry headcount from three administrators to none, reduced the time required to build and maintain reports by 50%, and improved the overall productivity of employees using built-in reports and dashboards. The case study includes a detailed financial analysis of RedBuilt’s NetSuite deployment, and describes strategies the manufacturer used when making its selection of NetSuite. Download the white paper

Are You Paying Too Much for ERP? How Software-as-a-Service Changes the Game
Business executives pour money into IT initiatives, but often don’t understand what they are paying for. Only 4% of IT leaders believe their ERP systems create competitive advantage. They are paying an expensive bill for ERP year in and year out. The coming of age of cloud computing has opened an important opportunity for businesses. In this paper you’ll learn the drivers for why companies are taking a second look at their investments in legacy ERP, and find out about the fundamentals SaaS and how it changes the game. Download the white paper

Why Businesses Run Better With NetSuite
In this paper, you’ll learn through a series of real life business case studies that demonstrate the value of the SaaS model and the value that NetSuite’s cloud business management suite has delivered to businesses of every size You’ll read about the hard benefits reaped by businesses, how NetSuite integrates into the enterprise, the benefits of a world class data center as a foundation for SaaS, and how to take the first steps to migrate your business applications to SaaS and the cloud. Download the white paper

How to Survive—and Thrive—In the New Software Industry
Today’s software vendors face a new kind of challenge: how to prepare their businesses to meet new software delivery models that are adding layers of complexity onto the already-complicated processes of financing, producing and billing for software licenses and related maintenance and services fees. Whether your business is SaaS, on-premise, or navigating the two, this paper provides you with strategies you can use across finance, sales, service, and IT to maximize your company’s business performance. It provides comprehensive business insights garnered from NetSuite’s experience in helping hundreds of diverse software companies maximize their own performance. Download the white paper

Nucleus Research: Independent NetSuite Customer Satisfaction Study
Find out what analyst firm Nucleus Research discovered in study of NetSuite customer satisfaction. Nucleus independently interviewed NetSuite customers from its own database about topics such as levels of satisfaction, tangible and intangible business benefits delivered by NetSuite, and more. (Note: NetSuite did not sponsor or have any input into this study. Nucleus conducted this study entirely as an independent research project.) Download the white paper

Getting Your Finance Processes in Shape for EITF 08-01 and EITF 09-03
This financial executive newsletter, written by NetSuite Chief Financial Officer Jim McGeever, provides insights into the new Financial Accounting Standards Board (FASB) revenue recognition rules EITF 08-01 and EITF 09-03. Anyone who sells products or services that are delivered at different times could be affected by these rules. This is the most widespread change to revenue recognition rules in recent years and will affect many companies across a broad range of industries. This newsletter explores the latest FASB rules and identifies some of the key considerations that you should apply to your business. Download the white paper

The Transformational CFO: Integrative SaaS and the Power to Change
The leaders of Finance are more and more becoming leaders of their companies. This report looks at the promise and realities of what is typically called the “strategic transformation” of Finance from back-office tradition to company leadership. It includes the latest research from Saugatuck Technology to identify the gaps between where Finance is today, and where Finance executives say they need to be. And it will look at a key means of bridging those gaps and enabling Finance’s transformation to leadership: the utilization of integrated finance and business management applications via software-as-a-service (SaaS). Download the white paper

Nucleus Research: NetSuite ROI Evaluation Report
Nucleus Research reports that NetSuite, the leading integrated web-based business software suite, can deliver a positive return on investment in fewer than 9 months, by significantly automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Read more how NetSuite business management software provides a positive return on investment to businesses. Download the white paper

The TCO of Cloud Computing in the SMB and Mid-Market Enterprises: A total cost of ownership comparison of cloud and on-premise business applications
This independent report from analyst firm, Hurwitz & Associates, analyzes the comparative Total Cost of Ownership (TCO) of deploying cloud computing and on premise business applications. The report provides an overview of SMB requirements and challenges, provides context on how cloud computing is reshaping the economics and TCO of the business applications landscape, and compares the total cost of ownership for planning and design, infrastructure hardware, software and support, application software, deployment and training costs of traditional ERP / CRM on-premise solutions relative to NetSuite, which provides an integrated front and back office SaaS solution. Download the white paper

Customer Relationship Management (CRM) Buyers’ Guide
The 80/20 rule—that 80% of a business’s profits are typically generated from 20% of its customers—is more important than ever. It’s critical to know who those 20% are and to maximize the value of those relationships while still driving cost-effective new customer acquisition. When evaluating a CRM solution, a business must ensure they will be able to accelerate new sales, while also optimizing customer satisfaction, gaining a consistent view of the customer across your organization, and improving cross-selling and up-selling revenue. This Buyers’ Guide in to Customer Relationship Management (CRM) solutions provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision. Download the white paper

The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage
Software-as-a-Service — also referred to as On-Demand — represents a breakthrough in technology delivery, serving as a powerful catalyst for changing the value proposition and economics of business management. “SaaS” provides specific business benefits to mid-market companies, serving as the market-leading alternative to sinking valuable investment dollars into high cost of ownership/low return business strategies.This white paper, one of the NetSuite Business Series for Growing Businesses, explores the business advantages and considerations in moving to “on-demand” — and running your business via Software-as-a-Service. Download the white paper

On-Demand ERP in the Enterprise: A practical CIO guide to implementation
This independent research and analysis report, prepared and published by Phil Wainewright, one of the world’s foremost authorities on business automation and ZDNet writer on Software as a Service (SaaS), provides a framework for crafting a SaaS strategy and implementing SaaS ERP within enterprises. The paper will examine key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment. Download the white paper

The Acid Test for the On-Demand Data Center: A CIO’s Evaluation and Selection Guide
This independent research and analysis report, prepared and published by Phil Wainewright, one of the world’s foremost authorities on business automation and ZDNet writer on Software as a Service (SaaS), provides a framework for evaluating a Software as a Service (SaaS) data center. SaaS is becoming a mainstream choice, but adopting a SaaS business application means entrusting the operation of core systems to a third party, and therefore the strength and capacity of the SaaS provider’s data center infrastructure is a key component of any evaluation. This report maps out the key parameters the IT organization must consider when evaluating the provider’s data center capabilities in key areas such as security, uptime and performance. Download the white paper

The Benefits of a Business Management Software Suite for Small and Mid-Sized Businesses
Overcoming the barriers of stand-alone business applications is a major challenge to growth for companies worldwide. Learn how an expanding organization can better gain control of its business operations and increase productivity through integrating its core business management processes. Download the white paper

Managing the Multi-Company Corporation
Managing the books in any company is increasingly challenging in the face of GAAP, Sarbanes-Oxley, and the International Financial Reporting Standards (IFRS). The complexity increases for entrepreneurs who start and manage multiple companies, and for growing businesses that include subsidiaries in other countries. But the challenge in managing several separate entities isn’t just in closing the books — it is also in the everyday issues of managing a diverse sales force, with forecasts, quotes, sales, and commission payouts, etc., perhaps in different currencies, with the need to see in an instant the total health of the enterprise through real-time data and key performance indicators. This white paper, one in the NetSuite Business Series for Growing Businesses, reviews the issues and the solutions for the multi-organizational enterprise to manage both its sales and financial components, including requirements for addressing differing currencies, taxation rules and local and consolidated reporting. Download the white paper

Sales Benchmarking Primer
Sales benchmarking is a diagnostic discipline that objectively identifies sales-related performance improvement opportunities and enables best practices solutions to close the gap. This Sales Benchmarking Primer includes two important chapters from Making the Number, the definitive book about sales benchmarking and a current best-seller. Download the white paper

Talking To Your CFO About Cloud Computing
This independent whitepaper from analyst firm, Forrester, discusses the importance of collaboration applications, particularly when travel budgets are slashed. But in capital-constrained times, the upfront cash outlay and financial risk of on-premise solutions can prevent many projects from being funded. Forrester shows how cloud-based collaboration service providers can offer a cash-flow-friendly alternative to on-premise installation. Download the white paper

CRM Best Practices Adoption
Organizations continue to spend heavily on customer relationship management (CRM) — $11 billion annually by 2010 — to grow the top line, improve the customer experience, and boost the productivity of customer-facing workers. To better understand how enterprises can get the most value from this investment, Forrester Research surveyed 260 business and technology decision-makers and influencers to discover their strengths and weaknesses in adopting 11 sets of CRM capabilities consisting of 150 best practices. This white paper analyzes the results and makes recommendations for turbo-charging your CRM programs. Download the white paper

Nucleus Research Note: NetSuite Helps Global Companies Cope
This Research Note reviews Nucleus Research’s findings in a study of NetSuite One World customers. Companies interviewed reported the ability to manage multiple currencies, languages, time zones, and accounting structures through a single interface. Nucleus found that NetSuite customers cited increased visibility, operational efficiency, and financial control. Download the white paper

SMBs Must Eliminate Information Silos to Improve the Customer Experience
This Yankee Group report identifies the major IT issues faced by small and mid-sized companies. Topping the list are information silos, lack of IT staff, and outdated business applications. Because they lack the right information at the right time to meet heightened customer expectations, SMBs are challenged in their ability to react to fast-changing market dynamics and grow their revenue. Analyst Sheryl Kingstone cites the need for elimination of silos to create a consistent customer experience across all customer touchpoints in real time. Learn how a better experience allows consumers to interact with the company through their chosen channel with a short resolution cycle, laying the foundation for stronger customer loyalty. Download the white paper

Building a Successful Renewals-Based Business
This financial executive newsletter, written by Jim McGeever, Chief Financial Office of NetSuite and 2007 Bay Area CFO of the Year , provides ideas and insights for how you can run a renewals-based business more effectively. A predictable subscription—or renewals-based revenue stream can make or break a company in today’s economy—and it’s a business model that, more than ever, puts the CFO at the forefront of influencing business success. This newsletter identified the three key principles that renewals-based businesses must master and how you can execute relentlessly on them to achieve a predicable revenue stream for your business. Download the white paper

Actionable Analytics: Creating Competitive Advantage in Growing and Midsized Businesses with Business Intelligence
“Business intelligence” (BI) is no longer just the bastion of the very big companies. Growing and midsized business also require visibility into all aspects of the company; accessible to all employees who need answers to questions in their day-to-day decision-making, with accurate, reliable and up-to-date information. This Executive White Paper will outline the issues, the business ramifications, and the solutions for the business intelligence requirements of growing companies. Download the white paper

Best Practices of the Leading Service Organizations Charting the Course to Professional Service Excellence
This whitepaper, written by Service Performance Insight (SPI Research)—a research and analyst firm specializing in the professional services sector, reviews key findings from over two years of research of top performing service organizations. This whitepaper explores the best practices that enable the best of the best to outperform their rivals, including an in-depth case study of Accruent, (a pre-public software solution provider), a consistent top performer year after year, and identified the ways services businesses can improve their own performance to achieve best-of-class performance. Download the white paper

Aberdeen Group: On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
This Aberdeen Executive Whitepaper discusses the importance of front-to-back integration when evaluating CRM vendors. Download the white paper

Global CRM: Managing the Multi-National Sales Force
Businesses and governments worldwide have worked together to lower the barriers to international trade. However, the requisite business software for successfully managing sales in multi-national companies has not kept pace: most CRM systems cannot manage business growth across borders and currencies, resulting in poor visibility across the entire business organization. NetSuite Global CRM combines the local control needed to manage the day-to-day sales in a given country, and provides the roll-up required for global visibility, tying together direct and partner selling globally. Download the white paper

The Benefits of Integrated Business Management Software for Wholesale Distributors: Overcoming the Barriers of Stand-alone Business Applications
Addressing the mish-mash of disconnected applications is the first step a wholesale distribution company can take to gain better control of its business operations and increase the efficiency of those operations. This NetSuite white paper on growing businesses looks at the value of a single integrated suite of software in providing significant advantages to the business, accommodating the breadth of the company’s business processes, while providing the flexibility for even small companies to tailor the suites to meet their specific business needs. Download the white paper

Best Practices for Killer E-tailing
What do you really know about your ecommerce customers? Today’s top e-tailers can view their customers’ financial data, purchase history, support questions, marketing campaign history and scheduled activities all in one place. And they can also tell you exactly what each of their store visitors have done on their site — what pages they’ve seen, what items they’ve added to their cart, and what paths they’ve taken through the site. Learn the key best practices for selling more over the Web — the Nirvana for ecommerce businesses. Download the white paper

True 360 Degree Visibility: The Silver Bullet for SFA
Sales representatives that have an incomplete view of their customers are losing revenue for their organizations. This whitepaper demonstrates how a CRM system that provides true 360° visibility to customers benefits your bottom line results. Download the white paper

The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite Overcoming the Barriers of Stand-alone Ecommerce Applications
Today’s ecommerce companies today feel the need for a transfusion — the operational boost that can move them to a customer-focused business with the ability to grow even larger. Addressing the plethora of disconnected applications is the first step e-tailers can take to gain better control of their business operations and increase the efficiency of those operations across all its storefronts. A single integrated business management application provides significant advantages to the business, accommodating the breadth of the company’s business processes, while providing the flexibility for even small companies to tailor the suites to meet their specific business needs. Download the white paper

How to Out Sell the Competition: The Benchmarking Edge for Successful Sales Execution
Smart use of metrics is critical to sales effectiveness. Sales Benchmark Index presents information in this NetSuite White Paper that helps sales management succeed in implementing a data-driven decision making process for sales success. Five steps for developing a sales benchmark are defined, with a list of key metrics you can use. Download the white paper

The Insider’s Guide to ePayment Management
NetSuite partner CyberSource shares its report detailing 30 ePayment management tactics leading online merchants are using to improve business results. Discover proven tactics that can help you cut costs, increase sales conversion and improve operating efficiency. Download the white paper

SPIView: NetSuite Edition for Services Companies
This SPIView presents a profile evaluating NetSuite’s solutions for professional services organizations, developed by Service Performance Insight, a consulting firm that analyses business solutions for the services sector. “NetSuite provides a new dynamic for midmarket PSOs,” says author David Hofferberth. “SPI Research expects NetSuite to make a significant market impact with the right combination of vision, development and delivery to meet the growing demand for business management applications for the Professional Services sector.” Download the white paper

Ensuring an Exceptional Customer Experience in Online Shopping
Paul Greenberg of Line 56 covers the key landmines for companies planning an ecommerce venture. This guide will assist you in planning a successful web commerce site that will attract and retain customers — and avoid the anathema of the abandoned shopping cart. Download the white paper

New Differentiators in Distribution
Distributors have to start thinking differently to protect their turf and grow new revenue streams. Unique and specific skill sets valued by customers will clearly differentiate the winners from the losers. Modern Distribution Management Editor Tom Gale covers those skills required for wholesale distributors to navigate the turbulent channels of their highly competitive businesses. Download the white paper

Maximizing Performance and Profitability in Professional Services Organizations
Companies that provide services account for over 55% of the US economy today — a percentage that is growing rapidly. This NetSuite White Paper explores the key business processes underpinning successful companies that derive their revenue from the provision of professional services — whether they are standalone service-providing businesses or parts of a larger organization. Four critical business processes are discussed here:

• Accelerating the time from lead through the contract

• Managing the project from contract through completion

• Improving profitability in the delivery-to-cash cycle

• Managing professional services accounting

Download the white paper

CRM Success for Fast Growing Companies: What Every Small and Mid-Sized Company Needs to Know
This informative whitepaper discusses the technical challenges and lack of visibility that affect the creation of a successful customer experience through a seamless value chain, and how to tackle these issues. Learn how a successful value chain can be created by seamlessly integrating your business partners and implementing a customer focus. Download the white paper

TCO of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions — even when evaluated over a 3 to 5 year period. On-premises solutions require significant investments in IT infrastructure and application deployment, support and update resources. Download the white paper

Sales Forecasting for Your Business Advantage
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence. Download the white paper

Yankee Group: Business Reality of the Mid-Market Real-Time Enterprise
Sheryl Kingstone, Program Manager, The Yankee Group Read this research paper on the vision of the real-time enterprise, creating new operational efficiencies, improving customer relationships, and making better business decisions faster. Download the white paper

Aberdeen Group: Managing the Extended Enterprise for Midmarket Wholesale Distribution
This Aberdeen Executive Whitepaper focuses on the challenges facing the small and midmarket wholesale distributor, as well as the role of technology in addressing those challenges. Download the white paper

Yankee Group: Tying Order Management Is Critical to CRM Success
This Yankee Group whitepaper explores why it’s critical for CRM systems to show an integrated view of each customer. What most CRM systems miss is the ability to see transaction history. Learn how to better serve customers by linking Order Management and CRM. Download the white paper