NetSuite OneWorld provides global customer relationship management (CRM) to manage a complex multinational sales organization that requires multiple languages and currencies. It provides global visibility to every aspect of CRM, including quotas, forecasts, sales, customers, partners, support cases, issues, leads and campaigns.

NetSuite CRM gives you visibility into every aspect of your multinational sales organization, even with multiple languages and currencies—including quotas, forecasts and campaigns.

Increase Customer Satisfaction
Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

Reduce Costs with Effective Self-Service
Deliver a high quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

Increase Efficiency and Productivity
Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

Drive Incremental Revenue
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

Global Sales and Marketing
See country-by-country details into quota, forecasts and commission metrics in appropriate local currency with multi-language support and a global tax engine.

Global Commerce
Run multi-store/multi-country/multi-site ecommerce with country-specific web stores and websites managed from a single NetSuite account with sales roll-up for global visibility.

Global SRP
Complete projects more quickly, generate invoices accurately and efficiently, and decrease AR cycles, while improving cash flow and eliminating revenue leakage with NetSuite SRP.

Audit and Compliance Reporting
Electronic Audit, always-on audit trail, built-in analytics and enhanced compliance support.

NetSuite OneWorld Ecommerce provides critical capabilities for driving growth in global ecommerce channels. It helps streamline and automate business operations to meet multi-site, multi-currency, multi-language, local tax compliance and local inventory sourcing requirements. With NetSuite OneWorld Ecommerce, B2B and B2C companies can easily manage multiple webstores for different subsidiaries or divisions, with different product lines, items, pricing, look-and-feel, and branding—all within the same NetSuite OneWorld instance.

In addition, NetSuite OneWorld Ecommerce provides businesses with a real-time consolidated view of ecommerce sales across subsidiaries, countries, regions or globally, allowing analysis of channel and regional sales trends.

One Complete Commerce Platform
Eliminate integrations between separate systems with natively unified ecommerce, POS, inventory and order management, marketing, merchandising, customer service and financials.

Deliver Better Business Management
Gain unprecedented real-time visibility across your business by bringing fragmented sources of data into a single repository to make informed, timely business decisions.

Increase Business Agility
Cloud-based solution provides the flexibility and adaptability needed to keep up with the pace of business, reduce operational costs, increase efficiencies and eliminate the hassles of managing hardware and software..

Drive Incremental Revenue
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

Integrated Ecommerce
Unlimited flexibility enables B2C sites to deliver the engaging and personalized experiences consumers expect, while B2B sites can offer a rich B2C-like customer experience with added functionality to support unique requirements of business users.

Point of Sale
Provide a superior in-store experience while streamlining the transaction process with a modern POS that enables you to accommodate omnichannel expectations and build customer loyalty.

Order Management
Process orders faster, increase customer satisfaction, and lower operational costs by enabling a “buy anywhere, fulfill anywhere” experience with real-time inventory visibility across all locations, including stores.

Product Content Management
Consolidate and manage all structured and unstructured product information and attributes across all channels in one location.

Used in over 110 countries with support for the most widely used languages, NetSuite’s ‘out-of-the-cloud’ comprehensive indirect tax management and reporting capabilities cover over 90% of Global Gross Domestic Product (GDP) ensuring your business system is ready to handle your international footprint wherever your company operates.

As the world’s #1 global cloud ERP, NetSuite OneWorld’s tax and compliance management capabilities provides a robust foundation for transparency, automation, simplicity and controls in the management of your global tax and compliance responsibilities, enabling you to grow your business globally with confidence.

Integrated Business Management
Powers global growth by easily supporting transactions across currencies

Real-time Visibility
Gain unprecedented real-time visibility across your business by bringing fragmented sources of data into a single repository to make informed, timely business decisions.

Increase Business Agility
Cloud-based solution provides the flexibility and adaptability needed to keep up with the pace of business, reduce operational costs, increase efficiencies and eliminate the hassles of managing hardware and software..

Industry-Specific Functionality
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

Indirect Tax Compliance
Reduces audit risk with an always-on audit trail, access logs for both external and tax auditors and full drill-down from summary tax forms and reports to underlying transactional data demonstrating the source of calculations

Financial & Accounting Regulations
Meets accounting regulations across multiple countries including US, UK, Germany, Japan, Australia, Singapore, Hong Kong and more

Audit and Compliance Reporting
Full drill-down from summary reports to underlying transaction detail provides transparency to aid demonstration of on-going compliance with local statutory and regulatory requirements

Payment Processing
NetSuite Electronic Payment Processing puts the payments or direct debits into each bank’s predefined file format ready to import into banking software or submit to the bank online, lowering payment processing expenses, postage and envelope costs, and saving time too.