Our Customer Satisfaction Survey bundle greatly reduces the man-hours associated with soliciting, compiling, and tracking customer data by delivering an automated customer satisfaction survey module within NetSuite. With our Customer Satisfaction Survey bundle, you will no longer have to manually invite customers to participate in your surveys or manually transfer captured data into corresponding customer records.

Sales and Support Departments now have the ability to automatically generate personalized survey links for customers within NetSuite. This provides increased efficiency and ensures that the customer relationship management (CRM) process begins and ends within your NetSuite account. Invitations to participate in satisfaction surveys can be automatically sent to customers based on a pre-set, system-wide schedule, providing the ability to determine the frequency at which your customers are being solicited. 

Customer data from submitted satisfaction surveys is saved in the customer record, contact record, and support case record within your NetSuite account, allowing Support Representatives and Managers to view detailed reports and follow-up if necessary.

At Aminian Business Services, we take pride in having designed and implemented a number of projects for customers who were seeking solutions that are not available in a NetSuite “out-of-the-box” configuration. Contact us today to discover how our seasoned staff can customize end-to-end business processes to your precise business requirements.